Refund & Return Policy

We want you to feel confident ordering from FITAVID. Please review the return guidelines below before requesting a return.

Returns

Supplements and consumable products

FITAVID supplements and consumable products, including Whey Protein, Creatine Gummies, Mushroom Coffee, and similar products, may be returned within 14 days of delivery only if they are:

• Unopened
• Unused
• In their original sealed packaging
• In resalable condition

For health and safety reasons, we cannot accept returns of opened, partially used, or unsealed consumable products unless the item arrived damaged, defective, or incorrect.

Fitness products

Unused fitness accessories, including FITAVID Hip Bands, may be returned within 30 days of delivery if they are:

• Unused
• Unwashed
• Undamaged
• In their original condition and packaging

Bundles

Bundle items are subject to the same return eligibility requirements as the individual products included in the bundle.

For a standard bundle return, all items included in the bundle should be returned together. Consumable products must remain unopened and sealed, and fitness products must remain unused and in their original condition.

If only part of a bundle is eligible for return due to damage, defect, or fulfillment error, please contact us so we can provide appropriate instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@fitavid.com as soon as possible.

Please include your order number and, when helpful, photos of the item and packaging so we can review the issue.

If the issue is confirmed, FITAVID will provide an appropriate replacement, refund, or return instructions at no additional cost to you.

Return Shipping

For eligible returns due to a change of mind, preference, or other reason unrelated to a FITAVID error, the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, incorrect item, or another fulfillment error on our part, FITAVID will cover the applicable return shipping cost or provide other appropriate instructions.

We currently do not charge a restocking fee.

Return Instructions

Please contact us at support@fitavid.com before sending any return.

Approved returns will receive return instructions and the applicable return mailing address. Returns sent without prior authorization may not be accepted.

Please do not send returns to any address found elsewhere unless that address was specifically provided to you as part of your approved return instructions.

Refunds

After we receive and inspect an approved return, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow up to 5 business days for FITAVID to process an approved refund after inspection. Your bank or card issuer may require additional time before the credit appears in your account.

Exchanges

For the fastest service, please contact us before returning an item.

If an exchange is appropriate and inventory is available, we will provide instructions. In some cases, you may be asked to return the eligible item and place a new order.

Cancellations and Address Changes

If you need to cancel an order or change the shipping address, contact us as soon as possible.

We cannot guarantee cancellations or address changes after an order has entered fulfillment or has shipped.

Contact

For return, refund, exchange, or order questions:

Email: support@fitavid.com